• Testimonials

Testimonials

Don't take our word for it - See what other Australian's have got to say about Home & Outdoor Products and our service!

We love hearing from happy customers. These testimonials are just a sample of messages we've received, and reflect more on our service standards than the products themselves - for reviews on individual products, check the product descriptions.

Cocoon Lights

“We've been very happy with the service and products 'Home and Outdoor Products' have provided. Fast delivery and online support. The pool lights work a treat as you can see by the pic.”  (Note from the HOP team - the picture is a little hard to work out, but they actually had synchronised swimmers in the pool - there are two blue lights at the back, and one white light next to them - the other white shapes are the swimmers hats. What a great idea!). 

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Replacement Pool Liner

"What a fantastic product and service! We have just installed out new liner in half an hour, it is generous in its size , a wonderful azure blue colour and much heavier duty than our previous liner. Post was 2 days! You guys are wonderful will purchase from you again and recommend you to others.
(btw great price very happy customer)"

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Solar Pool Cover 500 micron

"Really happy with the pool cover, had no trouble getting my rebate. Thanks."

And here is just a sample of messages we have received about our customer service:

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Faulty Lounger - Replacement item sent

"Hi Kylie. Thank you for your email, and for the generous shipping costs refund - I have never come across such amazing customer service like this before, I am honestly floored!
Yes the faulty lounger deflated overnight & we were quite shocked, we were hoping to enjoy using it each day in our pool, not re-inflating each day! I'm glad you found the problem!

DEFINATELY looking forward to using the new one - I did a lot of research to find the right product we needed - thanks for sending out a replacement!"

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Foam Spa Cover for an odd shaped swim spa

"Hi Kylie - Just to let you know that I have ordered both of the foam covers you recommended. Of all the companies I contacted you were definitely the most helpful – hence the reason you got our business. Thankyou again!"

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Inflatable Maze with Twin Waterslides

"I just wanted to say thank you for your very prompt and full reply.  We are now entirely au fait with the toy and feel it is most suitable for our grandchildren.  Later this afternoon, you will see that I have put in an order for it and asked for it to be sent straight to them - what a blessing it is to be able to do that. Frankly, if I had realised how easy it is to buy and send presents on the web is, I would have done it before this. 

Thank you again.  Your service is exemplary."

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Giant inflatable swan - customer incorrectly selected Express Postage instead of standard - and because she advised us immediately, we were able to manually change her order to standard post, and refund the difference

"Thanks very much for that Kylie....that was quick! I have had an email from Paypal aleady advising of your refund.
Can't wait for the Swan.... not quite warm enough here to use it yet.... hopefully soon! Saw lots of other things on your site and look forward to shopping with you some more."
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